Belonging at the Heart of Hospitality
Cedar Court Hotels Launch a New Era of Culture & Inclusion
In hospitality, unforgettable experiences don’t start with buildings, bars, or bedrooms, they start with people. At Cedar Court Hotels, creating a workplace where every individual feels they belong isn’t just a statement, it’s a movement. This year, that movement took a bold step forward.
This September marked a milestone moment: the launch of our first Culture Summit and the introduction of our new Culture Ambassadors, representing teams from across all of our hotels. Together, they’re driving the change that ensures every voice here is heard, respected, and supported.
“Everyone deserves to come to work and feel included, be seen and, most of all, belong. The events we’re leading are living proof of that, and our network is just at the beginning.”
— Colin Charles, Director of People & Culture
More Than a Policy — A Culture in Action
Since the launch, our teams have led over 16 engagement events, celebrating cultural identity, wellbeing, and the diversity that strengthens us.
We’ve proudly recognised and brought awareness to:
• National Inclusion Week — celebrating individuality and respect
• National Housekeeping Week — shining a spotlight on the heart of our hotels
• World Mental Health Day — creating safe spaces for open conversations
• Yom Kippur — a moment of reflection and understanding
• World Menopause Day — breaking stigma through shared experience
• Diwali: Festival of Light — celebrating colour, joy, and togetherness
Each event has opened understanding and strengthened connection between colleagues, and even with guests who have joined the activities within our hotels.
Introducing InclusiviTEA
Hospitality is what we do best, and sometimes the most meaningful conversations happen over a cuppa.
Our InclusiviTEA events give teams a safe, relaxed space to:
✔ share culture, traditions, and lived experiences
✔ learn from one another
✔ challenge assumptions
✔ build real empathy
From menopause quizzes to faith and festival learning, teams are leading these discussions with passion, helping to shape a workplace future where inclusion isn’t an initiative, it’s everyday behaviour.
Voices of Change — Abi’s Story
For Abi Clark, becoming a Culture Ambassador has been a meaningful opportunity to inspire her team and champion inclusion in action:
“Being a Culture Ambassador has given me a new sense of purpose at work. It’s not just about learning cultural awareness, it’s about helping my team grow in empathy, confidence, and understanding. We’re learning together, not just as colleagues, but as people. That impacts how we support one another, and how we welcome every guest who walks through our doors.”
— Abi Clark, Culture Ambassador, Cedar Court Hotels
Empowering People to Lead the Change
The Culture Ambassador community isn’t just symbolic, it holds real influence to ensure inclusion is embedded in:
• everyday decision-making
• colleague wellbeing
• communication and recognition
• career development & equity of opportunity
The internal feedback already speaks for itself:
✅ More confidence to speak up
✅ More understanding across roles and backgrounds
✅ Stronger teamwork and respect
✅ A deeper sense of pride
Setting a New Standard in Hospitality
Cedar Court Hotels believes true hospitality must extend to those who deliver it. What started as a summit is transforming into a long-term cultural evolution, one where diversity is visible, celebrated, and empowered.
Because when our people feel they belong, our guests feel it too.
Final Word
“Culture isn’t posters on a wall, it’s the conversations we have, the actions we take, and the way we make each other feel. That’s what makes Cedar Court who we are.”
— Colin Charles, Director of People & Culture